…the mess to clean up after a party

because it means I have been surrounded by friends.

…the taxes I pay

because it means that I’m employed.

…the clothes that fit a little too snug

because it means I have enough to eat.

…my shadow who watches me work

because it means I am out in the sunshine.

…the spot I find at the far end of the parking lot

because it means I am capable of walking.

…all the complaining I hear about our government

because it means we have freedom of speech.

…that lady behind me in church who sings off key

because it means that I can hear.

…lawn that needs mowing, windows that need cleaning and gutters that need fixing

because it means I have a home.

…my huge heating bill

because it means that I am warm.

…weariness and aching muscles at the end of the day

because it means that I have been productive.

…the alarm that goes off in the early morning hours

because it means that I am alive.

1. kto je tvoj/nas hlavny klient?
2. kto je prvorday – klient, zamestnanec alebo akcionar?
3. Ako sa meria/merias uspech a ako kontrolujes?
4. Ake partnerstva mas vytvorene?
5. Ako vytvaras inovativne prostredie? Pripadne co inovativne bolo vytvorene za poslednych par mesiacov?
6. Ako funguje timova praca? Ako si clenovia timu navzajom pomahaju? Aki maju komitment?
7. Kvoli akym pracovnym zalezitostiam v noci nemozes spavat?

Podrobnejsie je o tomto pisane v clanku: http://hbswk.hbs.edu/item/6493.html

1. konverzacia by nemala mat vojensku strategiu, teda nemal by tam byt vitaz a porazeny
2. nemali by sme mat tendenciu zjednodusovat problem
3. pocas konverzacie nerespektujeme druhu stranu
4. nemali by sme vybuchnut ale ani zahladzovat. Skratka mame mat na mysli vysledok, co chceme dosiahnut a podla toho riadit svoje emocie
5. nespravne reagovat na emocie druhej strany
6. mali by sme vediet kde je nasa slaba stranka, aby nas druha strana nezranila. Pripravit sa na slabe stranky vopred
7. na narocne konverzacie sa treba vopred pripravit, avsak pocas samotnej diskusie je potrebne byt flexibilny. teda nedzrat sa za kazdu cenu nami pripraveneho scenara
8. nemali by sme sa startit v predpokladoch preco dotycny konal tak ako konal alebo myslel. Ked niecomu nerozumiem, spytam sa
9. stratime sa v konverzacii a zabudneme co je nasim cielom

Kazdy bod je podrobnejsie popisany na samotnej stranke: http://hbr.org/web/slideshows/difficult-conversations-nine-common-mistakes/1-slide

1. hlavna myslienka – hlavna myslienka ma byt vyzdvihnuta a pocas prezentacie musi vyniknut. Ak vsak prezentacia obsahuje prilis vela bodov, faktov a informacii, tak hlavna myslienka zanikne. Skratka kazda prezentacia, komunikacia alebo prihovor ma obsahovat jednu hlavnu myslienku. Bez hlavnej myslienky si len dalsim prednasajucim, na ktoreho sa hned zabudne. Hlavna myslienka by mala podniet k zamysleniu a k zmene.
2. identifikuj kroky, ktore podnietia k akcii – aby si inspiroval a podnietil ludi k cinu, je dolezite popisat kroky, ktore by ludia mali neskor podniknut. Ak ludia nie su inspirovani a nevedia, co specificke maju urobit, budu aj nadalej pokracovat vo svojej praci tak, ako pracovali doteraz. A tym sa cela tvoja prezentacia alebo komunikacia minie ucinku.
3. presvedc ludi, aby potrebne kroky naozaj aj vykonali – manazer si musi uvedomit, ze pocas prezentacie je aj predajca. Musi skratka predat hlavnu myslienku tak, aby ludia nie len vedeli, co maju po prezentacii zmenit, ale aby aj boli vnutorne presvedceni, ze zmena v ich konani bude mat vyhody. Niekedy je dokonca potrebne zdoraznit negativny dopad a co sa stane ak zmena po prezentacii nenastane. Preto by si sa pri osloveni publika nemal branit vyjadreniu emocii a dat do toho dusu. Monotonna prezentacia ludi nevyzdvihne zo stoliciek

1. jasne a neutralne vyjadri co chces povedat: vzdy sa najskor zamysli aku reakciu svojimi slovami chces vyvolat a podla toho vol slova. Ja sa snazim nevytvarat defenzivnu reakciu, pretoze tak vznikne bariera medzi tym, co chcem vyjadrit a medzi tym, ako su slova prijate.  Radsej sa snazim dotycneho do riesenia problemu pozitivne pozvat, napriklad tym, ze sa dotycneho spytam na nazor, alebo ako by to on riesil. Pre lepsie pochopenie dole uvediem par situacnych prikladov.

2. nepredpokladaj ze dotycna osoba si je vedoma svojho konania - preto sa vzdy snazim vychdzat z toho, ze osoba si nie je vedoma svojho konania alebo vplyvu svojho konania. Skratka hned nezruknem, ze takto sa to nema. Skor sa snazim podat “bigger picture”, pripadne konkretne priklady dopadu konania

3. snaz sa vzit do situacie danej osoby - vzdy sa snazim otazkami zistit, co dotycneho viedlu k takemu konaniu. To znamena, ze nasjkor otazkami zistujem co sa stalo, preco sa tak stalo a az potom usmernim to, co chcem vyjadrit. Monohokrat sa mi stalo, ze ked som najskor kladla otazky, dotycna osoba si v tom momente uvedomila co je nespravne a zamyslela sa nad riesenim.

Ilustracne priklady pozitivnych priamociarych konverzacii, trosku zvelicenych, ale zachytavju podstatu:

• Ked ta spravanie kolegu privadza do zufalstva, tu je priamociary sposob akym mu to povedat bez toho, aby sa urazil:

Don’t say: “Hey John, how can you breathe with your head that far up the boss’s behind?”

Do say: “Hey John, I’m not sure if you’re aware of this, so I just wanted to give you a heads up. People are   starting to talk about the way you interact with the boss so you might want to tone it down a bit.”

• Ked kolega robi mnoho chyb a kvalita jeho prace nie je vysoka:

Don’t say: “Geez Frank, you make more mistakes than everyone else combined. What are you, an idiot or something?”

Do say: “Frank, I know you’re trying hard and I appreciate that. But I wanted to give you some direct feedback and see what I can do to help you improve the quality of your work so it’s on par with the rest of the team.”

• Ak ta sef mikromanazuje:

Don’t say: “I’ve had lots of managers and they’ve always been happy with my performance. I don’t get why you’re all over me on every little thing. What’s it going to take to satisfy you?”

Do say: “I’ve noticed that you’ve been managing me closely lately and I wanted to chat about it to see how I can do a better job of giving you what you need and instilling confidence in my ability.”

• Ak ti niekto dycha na chrbat:

Don’t say: “Look Jennifer, I’m in charge of product PR, not you. I think we’ll get along much better if you stay out of my way and let me run things my way.”

Do say: “Jennifer, you seem to be very much vested in how product PR goes down. I’d like to know what you think of my team’s efforts and how we can work together more effectively.”

• Wisdom arrives in silence (www.tut.com)
• I never met a winner on the podium who didn’t always believe someday they would be there. Kurt Warner
• You can be a remarkable leader with any style. There is no good, bad, right, or wrong behavioral style. KevinEikenberry
• You can’t get there if you never begin. Take a step. Just one step and you’re on your way. #TDL
• We must fail in order to know and hurt in order to grow. marcandangel
• Within you is the key, you might seach for it elsewhere, but it’s inside you all along. #TDL
• Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity-George Patton
• In the end, you’ll look back and celebrate all the risks you took. Take a risk today, follow your heart. #TDL
• Accept the fact that you can’t make other people change and get busy changing yourself. #TDL
• It’s okay to change your mind. You are always changing, so you can’t grow if you don’t change your mind. #TDL
• “If I had to live my life again, I’d make the same mistakes, only sooner.” – Tallulah Bankhead
• What matters is the value we’ve created in our lives, the people we’ve made happy and how much we’ve grown as people. ~ Daisaku Ikeda
• When you blame others for how you feel you take away your own power.  #TDL
• Other people walk all over you only when you give them permission to.  #TDL
• Do not wait until all the conditions are perfect for you to begin. Beginning makes the conditions perfect. ~ Alan Cohen
• People often limit themselves 2 what they think they can do. U can go as far as your mind lets u. What u believe u can achieve iandicksonbiz
• The quality of a leader is reflected in the standards they set for themselves- Ray Kroc
• Smile more often and present an open, confident image to the world. STSuccessSkills
• A joyful life comes from a joyful mind. A joyful mind understands that THIS TOO WILL PASS. #TDL
• “I don’t want women to have power over men, but over themselves”: Mary Wollstonecraft.
• I am where I am because I believe in all possibilities. -Whoopi Goldberg
• Too many people buy things they don’t need with money they don’t have to impress people they don’t know marcandangel
• “Who looks outside, dreams. Who looks inside, awakens.” ~Carl Jung
• You can’t take it with you, so give all your love away. #TDL
• Forgiveness isn’t just a gift you give someone else; it is a gift you give yourself. It is a lightening of your own load. marwilliamson
• Remember that your gestures, facial expressions and posture all work together to send visuals messages.STSuccessSkills

Two men went fishing.
One man was an experienced fisherman, the other wasn’t.
Every time the experienced fisherman caught a big fish, he put it in his ice chest to keep it fresh.
Whenever the inexperienced fisherman caught a big fish, he threw it back.
The experienced fisherman watched this go on all day
And finally got tired of seeing this man waste good fish.
“Why do you keep throwing back all the big fish you catch?” he asked.
The inexperienced fisherman replied, “I only have a small frying pan.”

http://hbr.org/web/tools/2008/12/manage-energy-not-time

The director of organizational development for a large corporation shared the following story with us:

“Recently we were in a brainstorming meeting. The ideas were coming fast and furious until our newest employee, a young man we hired two weeks prior because of his energy and creativity, threw out an idea. Almost before the idea had even left his lips, one of the senior people in the meeting said sarcastically, “That’ll never work.”

“There was a moment of uncomfortable silence and the meeting continued. I noticed that our new employee had slunk down in his chair and never said another word during the meeting. He didn’t say a word in meeting we had two days later either. I wondered if he would ever feel free to contribute the creative spirit we had seen in him.

“This incident transported me back to fifth grade. My teacher had placed a basket of fruit at the front of our class and asked us to sketch it. I worked hard at my drawing, and when it was complete, I proudly strode up to my teacher to show her my work of art. My teacher glanced down at my sketch and said, “You used the wrong paper.” She then turned her attention to another student. Dejected, I shuffled back to my seat and slunk down in my chair. I never tried to do anything artistic again.

1. Core expectations from a leader
2. Setting a vision and long-term thinking
3. Effective delegation and empowerment
4. Communication skills (oral and written), listening and non-verbal communication
5. How to connect with people (team members, peers and clients)
6. Leading with confidence
7. Presentation skills
8. Awareness about identifying and influencing impact of their actions on others
9. How to coach and mentor people
10. Kindness, care, humility and compassion at workplace
11. Understanding differences in personality types, conflict management